Friday, May 4, 2007

Non-profit position at World Centric

Noted for future reference - a job listing for a local non-profit.

Job Opening - Customer Service & Outreach

World Centric has an immediate opening for a Customer Service & Outreach Associate. We are looking for someone who shares our values and is committed to environmental and social change and feels passionate about making a difference in the world.

The person will be the customer face of World Centric and have a strong customer focus together with a strong awareness of environmental and social issues. The person will handle incoming calls/emails and reach out to potential users of the biodegradable products and provide a broad environmental and social context in their interactions.

Duties include:
  • Interact with customers answer incoming calls and email inquiries, determine requirements and fulfill requests in a enthusiastic, courteous, accurate and knowledgeable manner
  • Reach out to potential users of biodegradable products, follow up on leads, send samples and other required information
  • Interact with various city, county and waste agencies for determining existing and future efforts in place for collecting food waste and compostable products.
  • Maintain and monitor customer call database and follow up as needed.
  • Liaise regularly with existing customers about their ongoing needs.
  • Take orders on phone/email/fax, monitor shopping cart orders and work closely with office manager to create invoices, calculate shipping options and send them to shipping dept. for fulfillment.
  • Monitor fulfillment of orders via UPS, FedEx, USPS and other freight companies

Knowledge and skills:
  • Excellent customer service skills with ability to use judgment and tact with customers
  • Professional and at ease interacting with large customer accounts and stakeholders.
  • Excellent telephone, verbal and written skills
  • Familiarity with Quick Books, MS Office Word and Excel
    Well organized and able to work independently
  • Ability to multitask and work in a fast paced and changing environment.
  • Strong interpersonal skills, flexible, enthusiastic and easy to get along with.
  • Good computer skills and at ease with learning new software systems as required.

Compensation is $30,000-$36,000/yr, based on experience with 3 weeks of combined vacation/sick leave. We hope to be able to have a benefits package soon. The job currently requires a 40 hr per week time commitment. The position is currently in Palo Alto, but we are looking for new office space and job location may change in the near future.

Please send a cover letter, resume and references to

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