Non-profit position at World Centric

Noted for future reference - a job listing for a local non-profit.

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Job Opening - Customer Service & Outreach

World Centric has an immediate opening for a Customer Service & Outreach Associate. We are looking for someone who shares our values and is committed to environmental and social change and feels passionate about making a difference in the world.

The person will be the customer face of World Centric and have a strong customer focus together with a strong awareness of environmental and social issues. The person will handle incoming calls/emails and reach out to potential users of the biodegradable products and provide a broad environmental and social context in their interactions.

Duties include:

• Interact with customers answer incoming calls and email inquiries, determine requirements and fulfill requests in a enthusiastic, courteous, accurate and knowledgeable manner
• Reach out to potential users of biodegradable products, follow up on leads, send samples and other required information
• Interact with various city, county and waste agencies for determining existing and future efforts in place for collecting food waste and compostable products.
• Maintain and monitor customer call database and follow up as needed.
• Liaise regularly with existing customers about their ongoing needs.
• Take orders on phone/email/fax, monitor shopping cart orders and work closely with office manager to create invoices, calculate shipping options and send them to shipping dept. for fulfillment.
• Monitor fulfillment of orders via UPS, FedEx, USPS and other freight companies

Knowledge and skills:

• Excellent customer service skills with ability to use judgment and tact with customers
• Professional and at ease interacting with large customer accounts and stakeholders.
• Excellent telephone, verbal and written skills
• Familiarity with Quick Books, MS Office Word and Excel
  Well organized and able to work independently
• Ability to multitask and work in a fast paced and changing environment.
• Strong interpersonal skills, flexible, enthusiastic and easy to get along with.
• Good computer skills and at ease with learning new software systems as required.

Compensation is $30,000-$36,000/yr, based on experience with 3 weeks of combined vacation/sick leave. We hope to be able to have a benefits package soon. The job currently requires a 40 hr per week time commitment. The position is currently in Palo Alto, but we are looking for new office space and job location may change in the near future.

Please send a cover letter, resume and references to jobs@worldcentric.org